Privacy policy.

Effective Date: 3rd June 2025

At Houses of Ripley, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, make a booking, or otherwise interact with us.

1. What Information We Collect

We may collect and hold personal information including:

  • Your full name

  • Email address

  • Phone number

  • Billing address

  • Payment details (via our secure third-party processor)

  • Booking preferences and accommodation details

  • IP address and device/browser information

  • Any other information you voluntarily provide (e.g. via contact forms, emails, or special requests.

2. How We Collect Your Information

We collect your information through:

  • Our website booking form

  • Email or phone communications

  • Newsletter sign-ups

  • Cookies and tracking technologies

  • Third-party platforms (e.g. Lodgify, social media, or affiliate partners)

3. Why We Collect Your Information

We collect your information to:

  • Process and manage your accommodation bookings

  • Communicate with you about your stay

  • Respond to your inquiries or requests

  • Send marketing emails or updates (only with your consent)

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including:

  • Secure servers and encryption

  • Password-protected systems

  • Access controls for staff

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Third-party service providers (e.g. booking platforms, payment processors)

  • IT service providers or website hosts

  • Legal or regulatory authorities as required by law

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance user experience and collect usage data. This helps us understand how visitors use our site and tailor content accordingly.

You may choose to disable cookies in your browser settings, although some features of our website may not function properly as a result.

7. Marketing Communications

We may send you marketing emails and offers if you have opted in. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8. Your Rights and Access to Information

You have the right to:

  • Request access to your personal information

  • Correct inaccurate or outdated information

  • Withdraw your consent to marketing

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of those websites.

10. Policy Updates

This Privacy Policy may be updated from time to time. We will post the updated version on our website with a revised effective date.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

Email: concierge@housesofripley.com.au

Website: www.housesofripley.com.au